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Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE 

At anytime we may record phone calls for quality and training purposes.

Terms of website use 

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.euphoriaone.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. 

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.  

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  

If you do not agree to these terms of use, you must not use our site. 

Other applicable terms 

These terms of use refer to the following additional terms, which also apply to your use of our site: 

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and how we use cookies. By using our site, you consent to such processing and to us storing cookies on your computer and you warrant that all data provided by you is accurate.  

If you purchase goods from our site, our Terms of sale will apply to the sales.  

Information about us 

www.euphoriaone.co.uk is a site operated by Euphoria One Hair Extensions a trading name of Euphoria One Limited, a company registered in England and Wales (company number 08920237) registered address Unit 3, Charter House, Dawlish Business Park, Dawlish, Devon, EX7 0NH United Kingdom ("We"). Our main trading address is also Unit 3, Charter House, Dawlish Business Park, Dawlish, Devon, EX7 0NH United Kingdom 

Changes to these terms 

We may revise these terms of use at any time by amending this page.  

Please check this page from time to time to take notice of any changes we made, as they are binding on you.  

Changes to our site 

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. 

We do not guarantee that our site, or any content on it, will be free from errors or omissions. 

Please note that prices on our website may be subject to change without warning in unforeseen circumstances.

Accessing our site 

Our site is made available free of charge. 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. 

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

Your account and password 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@euphoriaone.co.uk. 

Intellectual property rights 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 

No reliance on information 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. 

Limitation of our liability 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.  

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

  • use of, or inability to use, our site; or 

  • use of or reliance on any content displayed on our site.  

If you are a business user, please note that in particular, we will not be liable for: 

  • loss of profits, sales, business, or revenue; 

  • business interruption; 

  • loss of anticipated savings; 

  • loss of business opportunity, goodwill or reputation; or 

  • any indirect or consequential loss or damage. 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of sale. 

Viruses 

We do not guarantee that our site will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

Linking to our site 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

You must not establish a link to our site in any website that is not owned by you. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

We reserve the right to withdraw linking permission without notice. 

If you wish to make any use of content on our site other than that set out above, please contact us by e-mail at info@euphoriaone.co.uk. 

Third party links and resources in our site 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources. 

Applicable law 

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. 

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

Contact us 

To contact us, please email info@euphoriaone.co.uk. 

Thank you for visiting our site.

 

Website Terms Of Sale 

This page (together with our Privacy Policy and Terms of Website Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.  

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. 

You should print a copy of these Terms or save them to your computer for future reference. 

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.  

These Terms, and any Contract between us, are only in the English language. 

  1. Information about us 

  1. We operate the website www.euphoriaone.co.uk. We are Euphoria One Hair Extensions, a trading name of Euphoria One Limited a company registered in England and Wales (company number 08920237).  Our main trading address and registered address is Unit 3, Charter House, Dawlish Business Park, Dawlish, Devon, EX7 0NH United Kingdom. Our VAT number is 179008983. 

  1. Contacting us if you are a consumer: 

  1. To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact our Customer Services team by telephone on 07771 788829, by email to info@euphoriaone.co.uk or by post to Euphoria One Limited, Sea View, Coronation Avenue, Dawlish EX7 9EF. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.  

  1. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning us at 07771 788829 or by e-mailing us at info@euphoriaone.co.uk. 

  1. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. 

  1. Contacting us if you are a business: 

You may contact us by telephoning us at 07771 788829 or by e-mailing us at info@euphoriaone.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 17.3. 

  1. Our Products 

  1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.  

  1. The packaging of the Products may vary from that shown on images on our site. 

  1. Although we have made every effort to be as accurate as possible and to ensure the hair we supply is from the country of origin indicated, small amounts may be from other countries. All sizes, weight, dimensions and measurements indicated on our site have a 5% tolerance. 

  1. Use of our site 

Your use of our site is governed by our Terms of Website UsePlease take the time to read these, as they include important terms which apply to you. 

 

  1. How we use your personal information 

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you. 

  1. If you are a business customer 

This clause 5 only applies if you are a business. 

  1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products. 

  1. These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.  

  1. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. 

  1. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. 

  1. How the contract is formed between you and us 

  1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. 

  1. After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3 

  1. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.  

  1. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible. 

  1. Our right to vary these Terms 

  1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed. 

  1. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. 

  1. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. 

  1. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges. 

  1. Your consumer right of return and refund 

This clause 8 only applies if you are a consumer. 

 

  1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or decide that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. 

However, this cancellation right does not apply in the case of products which: 

  1. are not suitable for return due to health protection or hygiene reasons; 

  1. if they are made to measure or custom products; or  

  1. if they become unsealed after delivery. 

  1. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below: 

Your Contract  

End of the cancellation period 

Your Contract is for a single Product (which is not delivered in instalments on separate days). 

The end date is the end of 14 days after the day on which you receive the Product. 

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. 

Your Contract is for either of the following: 

  • one Product which is delivered in instalments on separate days. 

  • multiple Products which are delivered on separate days. 

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. 

Example:  if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January. 

Your Contract is for the regular delivery of a Product over a set period. 

The end date is 14 days after the day on which you receive the first delivery of the Products. 

Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.  

  1. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us. If you use this method we will e-mail you to confirm we have received your cancellation. 

  1. You can also contact us by telephone on 07771 788829 or by emailing us on info@euphoriaone.co.uk. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day. 

  1. If you cancel your Contract we will: 

  1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; 

  1. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. 

  1. make any refunds due to you as soon as possible and in any event within the deadlines indicated below: 

  1. if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 8.8; 

  1. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract. 

  1. If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. 

  1. We will refund you via the method used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. 

 

  1. If a Product has been delivered to you before you decide to cancel your Contract:  

  1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Contact Us page for our returns address;  

  1. unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.  

  1. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.  

  1. Delivery 

  1. If we provide a delivery date this will be an estimate. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.  

  1. Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.  

  1. You own the Products once we have received payment in full, including all applicable delivery charges.  

This clause 9.4 only applies if you are a consumer. 

  1. If we miss delivery deadline agreed with you, or delivery exceeds 30 days from the date we provide a Dispatch Confirmation for any Products then you may cancel your Order straight away if any of the following apply: 

  1. we have refused to deliver the Products; 

  1. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or 

  1. you told us before we accepted your order that delivery within the delivery deadline was essential. 

  1. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline. 

  1. If you do choose to cancel your Order for late delivery under clause 9.4 or clause 9.5, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.  

  1. International delivery 

  1. We deliver to all countries. 

  1. If you order Products from our site for delivery to an address outside the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. 

  1. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. 

  1. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law. 

 

  1. Price of products and delivery charges 

  1. The prices of the Products will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered. 

  1. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. 

  1. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. 

  1. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Shipping & Returns page. 

  1. Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. 

  1. How to pay 

  1. You can only pay for Products using a debit card or credit card or bank transfer 

  1. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order. 

  1. Manufacturer guarantees 

  1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.  

  1. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

  1. Our liability if you are a business 

This clause 14 only applies if you are a business customer. 

  1. Nothing in these Terms limits or excludes our liability for: 

  1. death or personal injury caused by our negligence; 

  1. fraud or fraudulent misrepresentation; 

  1. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or 

  1. defective products under the Consumer Protection Act 1987. 

  1. Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: 

 

  1. any loss of profits, sales, business, or revenue; 

  1. loss or corruption of data, information or software; 

  1. loss of business opportunity; 

  1. loss of anticipated savings; 

  1. loss of goodwill; or 

  1. any indirect or consequential loss. 

  1. Subject to clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products. 

  1. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. 

  2. We are not liable for the fitting of any of our products. You must be fully trained in the method you're fitting. If an item has been fitted incorrectly due to negligence, an issue with aftercare or anything else regarding the fitting or the fitter which could cause an item to fall out of the customer's hair, Euphoria One cannot held liable and this is the responsibility of the fitter. 
  3. The purchaser is liable for providing the correct aftercare to their client's and purchasing our aftercare products in order to maintain our hair products.
  4. The purchaser's client is their responsibility and we are not liable for any mis-use of our products or poor aftercare advice issued. 
  1. Our liability if you are a consumer 

This clause 15 only applies if you are a consumer. 

  1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. 

  1. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

  1. We do not in any way exclude or limit our liability for: 

  1. death or personal injury caused by our negligence; 

  1. fraud or fraudulent misrepresentation; 

  1. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);  

  1. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and 

  1. defective products under the Consumer Protection Act 1987. 

  1. Events outside our control 

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.   

  1. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

  1. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: 

  1. we will contact you as soon as reasonably possible to notify you; and 

  1. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.  

  1. You may cancel a Contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges. 

  1. Communications between us 

  1. When we refer, in these Terms, to "in writing", this will include e-mail. 

  1. If you are a consumer you may contact us as described in clause 1.2 

  1. If you are a business 

  1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail. 

  1. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission. 

  1. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.  

The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action. 

  1. Other important terms 

  1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.  

  1. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.  

  1. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.  

  1. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

  1. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.  

  1. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. 

  1. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.  

  1. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims). 

  2. As human hair extensions are a natural product and as we supply full remy hair, there may be a two-tone pigment difference from the top to the bottom of the shade which is more noticeable in darker shades. This is completely normal and is due to the hair being sourced from a single donor and the cuticles running in the same direction. 
  3. All our human hair products are coloured in the manufacturing process. Overtime, the colour may gradually start to fade which is normal and should not be a cause for concern. The more you wash, dry and use excessive heat, the quicker your hair will start fade of it's dye. Please be advised that Euphoria One LTD accepts no liability for colours fading as this is the natural progress of colouring.

Due to the hygienic nature of all hair products, Euphoria One Hair Extensions can only accept items returned for exchange or refund if unopened and in the original packaging.

Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.

Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition.

Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the

extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon.

Euphoria One Hair Extensions cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.

All refunds or exchanges must be requested within 14 days of purchase.

If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us at info@euphoriaone.co.uk. Please state your full name and the reason why you are returning the item. 

Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.

As human hair is considered a consumable product when and after being worn we must be informed of any issues concerning the quality of the hair within 1 month of the purchase date so that no further problems occur. We must receive the returned hair within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect application or incorrect aftercare we will not be able to replace the hair nor issue a refund and will return the hair back to the customer. 
 
Please note: Our colour chart and colour rings are meant as a guide only. The images on our colour chart are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images and your colour ring. 
 
Euphoria One Human Hair Extensions Aftercare

You’ve had your gorgeous new hair extensions fitted, what’s next? Taking good care of them and making them last.

Please read through our simple aftercare and maintenance advice carefully.

Your hair extensions will require regular maintenance to keep them looking healthy and nourished. Providing each step is followed correctly your hair will last its full lifetime without any problems and will continue to look beautiful. Remember this is human hair, so you will need to look after it just like you would with your own hair. Regular maintenance should be carried out within a minimum of every 3 months by your fitter to ensure the hair is looking at it's best. Regular maintenance includes top up packs and treatments if needed with every maintenance appointment as your hair will show signs of wear and will naturally thin during wear. As we supply very unique highly processed white blonde shades, you will be required to take extra care with these shades as they are more susceptible to damage during wear. Top up or replacement packs will be more necessary with these types of shades in comparison with darker or natural toned shades. 

Important!

For keratin bonds to fully set and work the way they’re designed to, we recommend that you do not wash your hair within the first 2-3 days after having them applied. Allowing the bonds to set properly will ensure the maximum lifespan of the product.  

 

General

  • Please ensure that your natural hair is washed prior to installation. This is to remove any residue, including product build up, oil and pollution. Your hair must be free from any kind of conditioner, styling product, balm or natural oils. Your hair must be fully dried before installation. This will provide a clean surface to allow the bonds to adhere correctly and prevent them from sliding and becoming loose. 
  • After your hair extensions have been installed, we recommend Euphoria One aftercare products to restore your hair’s natural oils and moisture. These nutrients can be lost after washing and blow-drying. Our aftercare products will also condition your hair and your hair extensions, leaving them naturally silky, shiny and soft. 
  • One of the first things you may notice immediately after having your hair extensions installed is your scalp may feel tender or sore. Don’t panic, this is normal and will subside within a couple of days. You have extra weight attached to your head and this should not be perceived as a problem, therefore you have no need to worry. However, if the tenderness or soreness persists, or you endure any other issues, you should contact the stylist who installed them to check, as this may be the result of the bonds being fitted too tightly. 
  • Your natural hair will grow by approximately 1.5-2 inches within three months. If your bonds have not been separated correctly once installed, your hair roots may start to tangle together. This is not healthy for your hair or your scalp if this issue is ignored. Please refer to the Brushing section with help to prevent this. 
  • We recommend that you keep your hair extensions in for up to three months at a time, leaving a two-week gap between installations. This will allow time for your natural hair and scalp to rest.
  • We do not recommend the use of shampoos and conditioners containing sulphates and parabens. These chemicals are found in a number of well-known branded hair products and can cause hair to dry, split, shed or discolour and cause bonds to deteriorate. Always look out for the following ingredients on the back of the bottle before purchasing: 
    • Amodimethicone
    • Behentrimonium Chloride
    • Paraben Preservatives (Methyl, Propyl, Butyl, and Ethyl)
    • DEA, Cocamide DEA and Lauramide DEA
    • Petrolatum
    • Siloxanes (Cyclomethicone and ingredients ending in “Siloxane” (e.g., Cyclotetrasiloxane)
    • Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES)

Euphoria One's shampoo and conditioner are free from all of these chemicals.

  • Many factors including products on the market can cause hair to shed which are out of our control. Euphoria One Hair Extensions is not liable for shedding products. We would recommend to use a good quality Weft adhesive prior to fitting any Weft hair to make sure the Weft track is completely secure to minimise shedding. Other factors can cause bonds to not set properly upon installation and become soft. Euphoria One Hair Extensions is not liable for bonds which become soft and have not set properly.
  • It’s perfectly normal to lose some hairs when brushing. The average person can lose up to 100 strands of hair a day.
  • To ensure the full lifespan of our hair products we strongly recommend the use of our aftercare advice and recommended aftercare products.

Colouring

If you choose to colour your hair, the colour should be applied by a professional and carried out on test strands first, to achieve the desired results. This will be done at your own discretion and risk. Euphoria One Hair Extensions will not accept any liability for damage to hair extensions due to colouring. This also includes the use of pigment toners (silver shampoos).

Brushing

When dry:

  • It is important to only use a hair extension brush on or near the extensions. This is to prevent the hair from snagging. Hair extension brushes are specifically designed to flow through the bonds. The use of round barrel brushes, brushes with ball tips, wooden bristle brushes and any other similar products may rip hair from the bonds and cause unnecessary damage.
  • When hair is fully dry, gently brush through thoroughly in a downward direction.
  • Please make sure bonds are held when brushing to prevent excess tugging and to prevent forcible removal of the bonds.
  • It is perfectly normal to lose strands of hair when brushing, so don’t panic. Holding sections of the hair, starting with the bottom section and gently brushing the sections in turn, working your way up to the section nearest the root, and then brushing through the whole of the hair carefully, will help prevent this. 
  • Do not brush between the scalp and the bonds. 
  • On a regular basis, gently separate the bonds with your fingers to help prevent matting and tangling.
  • Gently brushing your hair thoroughly at least once or twice a day will prevent knotting and matting. 
  • We advise you not to over-brush your hair, as this may result in damage to strands and unnecessary wear and tear.

When wet:

  • When your hair is wet it is at its most fragile state. Only use a wide-tooth comb lightly on the extensions to separate the strands.
  • After you have towel-dried your hair, brush very gently in a downward direction, using a wide-tooth comb to remove any excess knotting.

Washing

  • We recommend that you do not wash your hair within the first 2-3 days after having your hair extensions applied.This is to allow any bonding agents to fully harden. At night, tie hair up in a loose ponytail or plait.
  • Prior to washing, de-tangle hair from ends to roots.
  • You should only wash your hair extensions 2-3 times a week with a mild shampoo in warm water. Over-washing could lead to dryness and unnecessary wear and tear to bonds. 
  • Smooth shampoo down the hair extensions as tangling may occur if rubbed in multiple directions.
  • Make sure you wash in amongst the bonds, avoiding the bonds themselves.
  • Conditioner should only be applied from mid length to the ends of your hair extensions. Never apply conditioner to the bonds.
  • Wash the hair in an upright position using warm water only.
  • When washing your hair, do not tip your head over the bath as this could cause tangling.
  • If you have two or more colours in your hair (especially dark and light), we recommend care is taken when washing for the first time to ensure colours do not mix with one another. On rare occasions certain products may cause colours to run. Euphoria One Hair Extensions will not be liable for colours which run into one another due to colour mixing.
  • Hair colours will naturally fade overtime. Bright colours may fade more quickly depending on the aftercare techniques and products used on the hair. Euphoria One LTD will not be held liable for discolouration or fading of any kind after the product leaves our warehouses. 

Drying

  • Heat is your biggest enemy, only blow-dry hair on a cool setting. Using a hot setting may result in the bonding agents softening and loosening over a period of time.
  • Dry hair using a blotting motion and squeeze the hair in a towel to remove excess moisture. Do not rub or roll hair dry in a towel.
  • Blow-dry section by section, gently using a wide-tooth comb. 

Styling & Finishing

  • Straightening irons, tongs, crimpers and heated rollers can be used on your hair extensions.
  • We advise that you use a good quality heat defence spray to protect your hair and hair extension hair at all times when working with heat.
  • You must keep any heat away from the bonding agents at all times, as this may cause them to melt.
  • Hairsprays, serums and gels may be used on your hair extensions. Please make sure you avoid all bonded areas, as this may result in slippage.

Sleeping

  • It is recommended that you tie your hair in a loose ponytail or plait before sleeping. This is to prevent unnecessary tangling. 
  • You should never go to bed with wet hair. 
 Exercise, Lifestyle, Holidays, Discolouration & Fading 
  • We do not recommend that you swim when wearing hair extensions. Seawater and chlorinated water may cause hair extensions to dry, matt, discolour, knot and can weaken the bonding agents. 
  • If you do choose to swim, we recommend that you place hair extensions into a braid using a covered band. Immediately after swimming, rinse hair with fresh water thoroughly to wash out any chemicals that may lead to damage. This will be done at your own risk. Euphoria One Hair Extensions will not be held responsible for damage caused by seawater and chlorinated water.
  • If you use a sunbed, it is advisable to wrap or cover hair extensions first. UV lighting may weaken bonding agents, discolour, or dry the hair out. 
  • Be sure to use a good quality UV protection spray when your hair extensions are exposed to prolonged sunlight. If you choose to wear hair extensions abroad in a hot climate, your hair may become dry. Keep hair well nourished and hydrated and be sure to protect the hair from UV rays. High levels of Ferrum Components found in tap or shower water abroad may also cause damage to hair.
  • If you regularly use a sauna or steam room make sure bonds are completely dried as soon as possible after use.
  • Leaving bonding agents in a constantly damp condition may cause damage and decrease their life span.
 Discolouration: 
  • Euphoria One Hair Extensions will not be held responsible for discolouration of any sort while wearing hair extensions.
  • Hair discolouration is a common problem with all types of bleached coloured human hair. Many factors can cause this including high levels of Ferrum Components found in tap water, high levels of UV rays, Chlorine, sea water and other factors. This is not a manufacturing fault and it can be prevented. There is a heightened risk of discolouration when wearing your hair abroad and washing your hair with water containing high levels of Ferrum Components in the UK and mainly abroad. If you're a trained professional we would strongly advise to produce a disclaimer for your customers to sign prior to installing bleached hair products, warning them of the risks and making them aware hair discolouration can occur. It is important to read the information from the link below in red in order to help prevent this when wearing your hair abroad. treatment for this. 
  • We strongly recommend that you read this information carefully regarding hair discolouration. Please click here to view more.
  • Mailbu C is a specially formulated range of products which can reverse the effects of discolouration. 
 Fading: 
  • Many factors can cause hair to fade and all hair, natural and hair extensions will fade throughout the duration of wear. It’s important to include this in your aftercare and consultation forms and discuss this with your customers prior to fitting so they understand that fading is common and in most cases can not be avoided. Hair extensions are worn over a long period of time and may need to be dyed and topped up with colour at various times throughout the wear of the product. 
  • Hair fading is more common in the summer months as the natural UV light will cause lightening, UV protection sprays will protect against this but only to a certain point. 
  • Certain products on the market can strip the hair of it's natural colour, applying too high heat, UV rays, general wear and tear, washing etc. can all aid towards fading. Bright colours are more prone to fading so extra maintenance may be required to keep the colour looking as amazing as it did when fitted.
 Removal
  • Please ensure a professional removes your hair extensions with the correct tools and solution to prevent damage to your natural hair. We strongly recommend the use of our Hair Extensions Removal Solution to remove our keratin bonding agents.
It is the responsibility of the hair extensionist/salon to ensure customers receive the correct aftercare and maintenance advice when purchasing Euphoria One hair products.
 
Now that’s out of the way, we hope this will help you to understand the importance of maintaining your hair extensions and to keep them looking naturally beautiful.Our hair is continually tested to ensure quality is kept and our commitment to maintain good quality hair can be seen in every product we supply.
 
We invest a lot of time in providing excellent customer service, as we believe this is of utmost importance. Here at Euphoria One we value all of our customers and will always continue to do so. For more information or advice feel free to contact a member of the Euphoria One team by emailing info@euphoriaone.co.uk. 
 
Due to the hygienic nature of all hair products, Euphoria One Hair Extensions can only accept items returned for exchange or refund if unopened and in the original packaging. Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund. Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition. 
 
Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon. Euphoria One Hair Extensions cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products. 
 
All refunds or exchanges must be requested within 14 days of purchase. If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us at info@euphoriaone.co.uk. Please state your full name and the reason why you are returning the item.  Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them. 
 
As human hair is considered a consumable product when and after being worn we must be informed of any issues concerning the quality of the hair within 1 month of the purchase date so that no further problems occur. We must receive all of the returned hair within 7 days of being informed of an issue. If, after testing, the hair is found not to be faulty or damage has occurred due to incorrect application or incorrect aftercare we will not be able to replace the hair nor issue a refund and will return the hair back to the customer. If a fault has been identified then we will refund or replace for the total amount returned to us.
 

Royal Mail Special Delivery orders placed by 4:30pm Monday - Thursday and 4pm on Friday will be dispatched by us on the same day, guaranteed.

We aim to ship all other orders by 4:30pm Monday - Thursday and 4pm on Friday, however in rare circumstances we may ship your order on the following working day.

We are currently closed for order processing on Saturdays, Sundays and Bank Holidays.

We use Royal Mail Special Delivery and Royal Mail 1st Class Recorded as a standard delivery service. It is a full UK service and also covers the Highlands and Islands, Scilly Isles and the Isle of Man.

*Please note a signature must be required on delivery on all orders we ship.

For orders over 10kg we may use an additional logistics company with competitive rates.

Royal Mail 1st Class Recorded

Royal Mail 1st Class Recorded is a standard recorded delivery service and will arrive with you anywhere in the United Kingdom within 1-2 working days. 

Pricing

Weight up to and including:

400g - £4.40

Royal Mail Special Delivery By 1pm

Royal Mail Special Delivery is a guaranteed next day service and will arrive with you anywhere in the United Kingdom by 1pm the next working day. 

Pricing

Weight up to and including:

500g - £7.25

1kg - £8.55

2kg - £11.00

10kg - £26.60

20kg - £41.20

Royal Mail Special Delivery By 9am

Royal Mail Special Delivery is a guaranteed next day service and will arrive with you anywhere in the United Kingdom by 9am the next working day. However, this service has an additional delivery charge.

Pricing

Weight up to and including:

100g - £20.56

500g - £22.96

1kg - £24.70

2kg - £29.14

Royal Mail Saturday Guaranteed Special Delivery By 1pm

We will ship your items on Friday by 4pm to guarantee a Saturday delivery by 1pm.

Pricing

Weight up to and including:

100g - £10.74

500g - £11.70

1kg - £13.26

2kg - £16.20

10kg - £34.92

20kg - £52.44

Royal Mail Saturday Guaranteed Special Delivery By 9am

We will ship your items on Friday by 4pm to guarantee a Saturday delivery by 9am.

Pricing

Weight up to and including:

100g - £23.56

500g - £25.96

1kg - £27.70

2kg - £32.14

*Please note once an item has been delivered and a signature is acquired, we are no longer liable for the order. If you choose to deliver to an alternative address after we have shipped the item, the receiver is liable for the item. 

International Deliveries

We can ship to any country within the European Union. However, the price you pay will depend on the destination country, the size and weight of your item and any import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. The buyer will be responsible for payment of any such import duties and taxes. This service will be a fully tracked service only. 

Delays in Delivery

Euphoria One Hair Extensions shall not be held liable for a delay or failure to deliver due to any cause beyond our reasonable control. However, we will do our best to resolve any issues with the courier.

Incorrect Delivery Information

Please make sure you enter the correct delivery address details when making an order. Euphoria One Hair Extensions shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods. If returning an item/s to us and the incorrect details have been entered, we cannot be held responsible or issue a refund or replacement for goods we do not receive. The correct return address will be issued to the consumer if for any reason an item needs to be returned, and it will be the customer’s responsibility to enter these details correctly. We will however try to resolve any issues of incorrect delivery with the courier.