- Shipping & Returns
Shipping & Returns
DPD is used for all of our UK mainland deliveries to give our customers the best shipping rates. Please note that DPD's shipping success rate is 98% but this is not a guaranteed service.
Royal Mail Special Delivery orders placed by 4:30pm Monday - Thursday and 4pm on Friday will be dispatched by us on the same day, guaranteed.
We aim to ship all other orders by 4:30pm Monday - Thursday and 4pm on Friday, however in rare circumstances we may ship your order on the following working day.
We are currently closed for order processing on Saturdays, Sundays and Bank Holidays.
We use Royal Mail Special Delivery and Royal Mail 1st Class Recorded as a standard delivery service. It is a full UK service and also covers the Highlands and Islands, Scilly Isles and the Isle of Man.
*Please note a signature must be required on delivery on all orders we ship.
For orders over 10kg we may use an additional logistics company with competitive rates.
*Please note once an item has been delivered and a signature is acquired, we are no longer liable for the order. If you choose to deliver to an alternative address after we have shipped the item, the receiver is liable for the item.
We can ship to any country within the European Union. However, the price you pay will depend on the destination country, the size and weight of your item and any import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. The buyer will be responsible for payment of any such import duties and taxes. This service will be a fully tracked service only.
Delays in Delivery
Euphoria One Hair Extensions shall not be held liable for a delay or failure to deliver due to any cause beyond our reasonable control. However, we will do our best to resolve any issues with the courier.
Incorrect Delivery Information
Please make sure you enter the correct delivery address details when making an order. Euphoria One Hair Extensions shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods. If returning an item/s to us and the incorrect details have been entered, we cannot be held responsible or issue a refund or replacement for goods we do not receive. The correct return address will be issued to the consumer if for any reason an item needs to be returned, and it will be the customer’s responsibility to enter these details correctly. We will however try to resolve any issues of incorrect delivery with the courier.
Returns and Exchanges
Due to the hygienic nature of all hair products, Euphoria One Hair Extensions can only accept items returned for exchange or refund if unopened and in the original packaging.
Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.
Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition.
Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon.
Euphoria One Hair Extensions cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.
All refunds or exchanges must be requested within 14 days of purchase.
If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us at email@example.com. Please state your full name and the reason why you are returning the item.
Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.